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Student Grievance

Felbry College School of Nursing Policies regarding Student Complaints

The majority of student complaints are academic in nature. To ensure that all academic grievances are handled fairly and expeditiously, Felbry College has established the following procedures to be followed for an academic grievance and/or grade appeal. FCSON strives to provide a very supportive environment and respects the rights of all students. It is our practice to address the concerns of any student fairly and objectively to equitably resolve the appeal. The Academic Appeals Policy can be seen in the most recent available catalog online here: https://www.felbrycollege.edu/catalogs/

Students are advised to work towards a resolution by discussing their concerns with the faculty member, and academic department. If after speaking with the appropriate personnel and if a student has not been able to reach a solution, the student may file the complaint or appeal following the Academic Appeal Policy process as outlined in the current college catalog. 

If the issue is not resolved by the college’s internal processes or the student is not satisfied with the outcome, the student may choose to contact the Ohio Department of Higher Education (https://highered.ohio.gov/) which is the SARA Portal Entity home state in which the college is located.

Filing an Institutional Grievance

FCSON strives to provide a very supportive environment and respects the rights of all individuals. It is our practice to address the concerns of any complainant fairly and objectively in an attempt to resolve the grievance equitably. An institutional grievance is a formal complaint or expression of dissatisfaction lodged by a student, employee, or faculty member, regarding non-academic issues that affect their experience or well-being within the institution. All academic issues should follow the Academic Appeal Policy described in the Policies section
of this catalog.

An individual filing an institutional grievance must submit the complaint to the immediate supervisor of the person against whom the grievance is directed. This can be done in writing or in person. The individual has five (5) business days within which to make the complaint from the date of the incident. The institution has five (5) business days to respond to the complainant with the written resolution.

If not resolved to the individual’s satisfaction, the complaint, with all supporting documents, must be sent to compliance@felbrycollege.edu for investigation. Once received, an Ad Hoc committee will be appointed to further investigate the complaint. Within ten (10) business days the complainant will be notified of the status of the investigation. The final decision will be documented through meeting minutes. The final decision will be emailed to the individual.

If the complaint is not resolved or if the complaint is against the CEO, the student may file a formal, written complaint with the following agencies:

Ohio Board of Nursing                                                      
17 South High Street, Suite 400                                            
Columbus, Ohio 43215                                                           
Phone 614-466-3947
Website

Accrediting Bureau of Health Education Schools
6116 Executive Blvd., Suite 730
North Bethesda, MD 20852
Phone 301-291-7550
Website

State Board of Career College and Schools
30 East Broad Street, Suite 2481
Columbus, Ohio 432125
Phone 877-275-4219   
Website

Ohio Department of Higher Education
25 South Front Street
Columbus, Ohio 43215
Phone 614-466-6000
Website 

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